This Venue is committed to providing the highest standards of customer care and responsible gambling. Our Responsible Gambling Code of Conduct describes how we do this.
Responsible gambling in a regulated environment is when consumers have informed choices and can exercise a rational and sensible choice based on their circumstances. It means a shared responsibility with collective action by the gambling industry, government, individuals and communities.
A copy of our Code is available at the Cashier’s Station for perusal upon request.
- Victorian Commission for Gambling and Liquor Regulation
- Gambling Help Online
- Australian Hotels Association – Victoria
- Victorian Responsible Gambling Foundation
- Money Smart
Updated September, 2013
The Braybook Hotel recognises the importance of privacy protection, and is subject to, and abides by, the provision of the Privacy Act 1988 (Cth) (“Act”). The information you provide to The Braybook Hotel as part of your dealings is defined as “personal information” under the Act.
The Braybook Hotel also strives to abide by the Australian Direct Marketing Association (“ADMA”) Code of Practice.
- Call: (03) 9427 3200
Online: via the enquiry form on our website www.theBraybookhotel.com
What information is collected?
The personal information The Braybook Hotel collects from you generally includes your name, address, telephone number/s, Email Address and information required only when making a enquiry via our website. The Braybook Hotel may also collect information from you concerning your preferred beverage type/s, Bistro meals, or other related products or services.
How do we collect your personal information?
The Braybook Hotel collects your personal information through a range of sources including the membership form you fill in if you join our rewards club and upon completing an enquiry form on The Braybook Hotel website www.theBraybookhotel.com. Also information you provide over the telephone to a staff member.
What happens if you don’t provide personal information?
If you can’t or won’t provide The Braybook Hotel with the personal information it reasonably requires, we may not be able to provide you with information, products or services you wish to buy or receive.
How do we use your personal information?
The Braybook Hotel may use your personal information for a range of purposes including:
- To provide you with information you request about the products or services we offer members through The Braybook Hotel Direct marketing.
- To process and obtain payment for products or services eg. Function deposit.
- If necessary, to verify your identity or age (i.e. over 18).
- To contact you for direct marketing and promotional purposes including providing you with information about new products or services, events, functions and special offers.
From time to time The Braybook Hotel may also ask you to participate in surveys or questionnaires. These help us to improve our levels of service and to maximize the opportunities and benefits you can enjoy.
We also send you electronic messages updating you about products, services, offers and specials. By becoming a member you have authorised us to do so. All electronic messages will identify The Braybook Hotel, and an option to unsubscribe from email marketing will be available with each electronic message.
Self Exclusion Program
Visit link below for more information about the AHA Self Exclusion Program
• AHA Self Exclusion Program